MR CORPORATE-AMNESIA’S CREDENTIALS

Arnold Kransdorff was the first to recognise the modern problem of corporate amnesia in the early 1980s, soon after the flexible labour market started to make a significant impact on job tenure.

His first book on the subject, ‘Corporate Amnesia, Keeping Know-How in the Company’ was short-listed for the UK's Management Book of the Year in 1999 and selected as one of 800 titles worldwide to launch the Microsoft Reader eBooks program in 2000. His trail-blazing book was followed in 2006 with an academic version, “Corporate DNA. Using Organization Memory to Improve Poor Decision-Making” and a concise version “The Death of Wisdom. Why Our Companies Have Lost It and How They Can Get it Back’, which is into its third edition. They have all noted the close relationship between the arrival of short-tenure working and the stagnating productivity growth in the main flexible working economies.

An expert practitioner in Knowledge Management (KM) and the leading authority on the consequences of the flexible labour market, his unique specialty is the management of Organisational Memory (OM), the institution-specific know-how accrued from experience that characterises any organisation’s ability to perform. His work is widely published in academic journals, trade journals, and the national press. He has project managed and edited over a dozen corporate histories, the most efficient vehicle for capturing long-term OM, and pioneered the development of Oral Debriefing, the equally efficient verbal vehicle to capture short- and medium-term OM. To accommodate the increased evidence base of captured knowledge and experience, he has adapted Professor David’s Kolb’s Experiential Learning methodology for decision-making.

A former financial analyst and industrial commentator for the Financial Times in London, he has won several national and international awards, among them Industrial Feature Writer of the Year (1981) and an Award of Excellence (1997) from Anbar Management Intelligence, the world’s leading guide in management journal literature.

He has co-supervised a US doctoral thesis on OM and corporate amnesia, is a guest lecturer at many UK and overseas business schools and international business conferences. He has assisted in the RSA, the Royal Society for the encouragement of Arts, Manufactures, and Commerce’s Inquiry on Tomorrow’s Company, the Economic and Social Research Council-commissioned study on Management Research, the Confederation of British Industry’s deliberations on Flexible Labour Markets and the Washington, D.C.-based Corporate Leadership Council’s study on New Tools for Managing Workforce Stability.

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